Q: Is my membership tax deductible?
A: According to IRS Document 526, the deductible amount of your membership is the amount of payment greater than $75. If you paid less than $75, the entire amount is considered deductible. Please consult a tax advisor for additional information.
Q: How can I contact the membership department?
A: The membership office is open daily, 9:00 a.m.-5:00 p.m. and you may call (513) 559-7713 or e-mail us at email@example.com. Please allow up to 48 hours for a response.
Q: How do I join the Zoo?
A: There are four basic ways to join:
- Online: Click here >
- By phone: (513) 559-7713
- By mail: 3400 Vine Street, Cincinnati, OH 45220 – make check payable to Cincinnati Zoo and please include your renewal notice or contact the membership office to have an enrollment form mailed to you
- In person: memberships can be purchased at Member Services, located at the main entrance or at any ticketing window
Q: After I buy my membership, when will it expire?
A: All memberships expire the last day of the month they are purchased in, the following year – so you and your family will have at least 12 months to enjoy the Zoo year-round.
Q: If I have FREE parking included in my membership, where do I park?
A: You may park in any open Zoo parking lot free of charge. Due to limited availability, parking is first-come, first-served and is not guaranteed on high volume days.
Q: Does my membership include guest passes?
A: All membership categories include three half-price guest passes good for one visit each. Guest passes are delivered with your membership cards and are not replaceable if lost or stolen.
Q: How many children can I include on my membership?
A: Family and Single Parent Family memberships allow up to eight children/grandchildren age 18 and under. Please consider a Keeper Circle membership if you would like to cover more than eight children/grandchildren.
Q: Can I include my grandchildren on my membership?
A: A Single Parent or Family level membership may include all grandchildren age 18 and under (some restrictions apply).
Q: Can I use my membership for Festival of Lights?
A: Zoo memberships are valid for all seasonal events, such as Zoo Blooms, Zoo Babies, HallZOOween, and PNC Festival of Lights.
Q: When do I receive my membership card and will you take my picture?
A: If you join the Zoo on-line, through the mail, or over the phone, you will receive your membership cards through the mail in 7-10 days (depending on volume). All on-line orders receive a temporary pass that can be used right away. If you join during your visit to the Zoo, you will receive your cards that day. You will not have to have your picture taken for your membership, but all named adult members must present a photo ID each visit with your membership card.
Q: What if I don’t have my cards yet but want to visit the Zoo anyway?
A: No problem! Just stop in Member Services and we can issue you a one-day pass. You may then take your one-day pass and photo ID to the turnstiles for entry. If you enter the Zoo on Dury Ave., the admissions staff can access and validate your membership status if you present your photo ID.
Q: How do I replace a lost or damaged card?
A: There is a $7.00 fee for lost or damaged membership cards. Please contact the membership office to pay by phone or visit Member Services on your next visit to replace your cards.
Q: Can I use my membership for admission to other zoos?
A: You can use your Cincinnati Zoo membership to receive FREE or discounted admission to over 100 other zoos and aquariums nationwide. Some popular organizations that are NOT on that list, however, include San Diego Zoo, Bronx Zoo, Indianapolis Zoo, and Newport Aquarium. You can view the most current list here. We strongly recommend you contact the zoo or aquarium you want to visit prior to your trip as the reciprocal list is subject to change without notice.
Q: Can I lend my membership card to a friend or family member to use?
A: No. Memberships are non-transferable and non-refundable. All sales are final.
Q: Why do I have to show a photo ID each time I visit?
A: As a non-profit organization that relies heavily on membership and attendance for support, we must prevent misuse of our membership cards. We also want to protect our members should their cards be lost or stolen. We try hard to keep our membership prices affordable for as many families as possible. If families and neighbors shared memberships, our revenue would be severely reduced and we would have little choice but to raise our prices.
Q: I’ve already renewed my membership but I continue to get renewal notices in the mail. Should I be concerned that you did not receive my renewal?
A: If you have recently renewed your membership, please disregard any renewal notices that follow. Although we work to process renewals as quickly as possible, there is a chance that you may receive another notice before your payment and renewal is processed and entered into our system. If you have any additional questions about your renewal or if it has been over a month since you renewed, please call our membership office for more information.
Q: If I want to join the Zoo on the day of my visit, can I use my admission toward the cost of the membership?
A: Yes, a portion or all of your admission and parking fees may be deducted from the cost of your membership on the day of your visit only. We cannot accept receipts for previous visits. Please note, the following are not applicable toward the purchase of a membership at any level: Individual ride tickets, 4D Theater tickets, All-Day Ride Passes, Total Experience, Rides Package, or Zoo Value Pass tickets (admission portion is applicable), Group Sales events and consignment tickets. Additional restrictions may apply.
If you do not see your question here, please call the membership office or e-mail us at firstname.lastname@example.org.