Reserve Your Spot Reservations Required for ALL Visitors UPDATED MASK POLICY Starting Monday, May 17, Cincinnati Zoo & Botanical Garden will lift mask requirements in outdoor areas where standard social distancing can be maintained. Guests ages 6 years and up will still be required to wear face coverings in all indoor areas, congested areas, and during human-animal interactions. More information on policy update. The guidelines below will remain in effect until May 17. Everyone visiting the Zoo, including members, needs to make a reservation. Purchasing a membership does not guarantee reservation availability. We are sold out of member reservations for 5/15/21. The availability per time slot will differ between member reservations and general admission tickets. Please check back often as spots may become available, due to cancellations. Weekends tend to book quickly, we suggest reserving at least 2 weeks in advance for best availability. All sales final, tickets are non-refundable. There is currently no re-entry. Current Zoo Hours Members: to cancel a reservation please click here. For more information on group tickets click here. Member Reservations Member Half Price Tickets General Admission Tickets Reservations for Those with Tickets Corporate/Affiliate Discounts Tickets for Groups of 15 or more First time making member reservations? Check out this step-by-step document. There are limited walk-up reservations available per half-hour time slot for in-person discounts (Reciprocal Zoo Members, SNAP/EBT, military, Member half-price tickets, etc.). Reservations must be made at a ticketing window to receive your discount. Walk-up reservations are first-come/first-served and not guaranteed. FAQs Are advance reservations required? YES! All members & guests are required to make a reservation in advance to visit the Zoo. A confirmation email will be sent indicating the reservation date/time which should be ready to display upon entry. No Member Reservations required from 2-4pm Monday through Thursday only. All sales final, tickets are non-refundable. Please email [email protected] for reservation questions. Can I make a reservation in person? You can purchase tickets in person, however, we have limited walk-up reservations available per half-hour time slot. Walk-up reservations are first-come/first-served and not guaranteed. It is recommended to make your reservation online before your visit. Please note: Purchasing a Membership does not guarantee reservation availability. The availability per timeslot will differ between member reservations and admission tickets. Members: to cancel a reservation please email [email protected] Are masks required? Yes. Masks are required in all areas of the Zoo for guests ages 6 and up.* NOTE: This policy will change on May 17. Giraffe feedings: Due to close proximity with staff and animals, participants must wear masks to participate; no medical exceptions. Roo Valley: All participants must wear masks to participate except ~6 and under. Goat Yard: Due to close proximity with staff and animals, participants must wear masks to participate except ~6 and under; no medical exceptions. Masks must follow these CDC specifications: fits snugly but comfortably against the side of the face completely covers the nose and mouth is secured with ties or ear loops includes multiple layers of fabric allows for breathing without restriction What do I need to bring? All Visitors: Reservation confirmation that displays the date and time of your visit. This will be shown to the turnstile attendant. Members: Digital Membership or physical cards should be ready for self-scanning at the turnstile entrance inside the Zoo. Ticket Holders: eTickets, printed tickets or physical tickets should be in hand and ready for self-scanning at the turnstile entrance inside the Zoo. When should I arrive? Please arrive within the 30-minute window that’s on your reservation confirmation. If you’re early, please wait in your car until your scheduled entry time. Arriving after the 30-minute window will result in having to be rescheduled into an open time slot. If there is no availability, your visit may have to be rescheduled for another day. What reservation times are available? Reservations will be limited and spaced 30-minutes apart to allow visitors to maintain social distance. What Zoo entrance do I use to enter? Vine St. and Erkenbrecher entrances are both open. Is the Zoo offering any Coupons or Discounts? Find Current Discounts and Offers. Please note, to use these offers, please visit the Ticketing Windows upon arrival. Does someone in your party have a developmental disability, service animal or other special need where they may need some assistance during their visit? Check out the Zoo Access for All program for additional resources, policies, and tips to make your Zoo visit as fun and comfortable as possible.