Purchase online & save! Zoo Tickets FAQ What is “Penguin Days”? Penguin Days are a special opportunity for visitors to purchase half-price admission from January 2 – March 8, 2019 while many Zoo residents are indoors for the winter months. Special animal enrichment activities are held on the weekends and Penguin Parades occur Friday- Monday (weather permitting). Penguin Parades Penguins march Friday-Monday during Penguin Days permitted the temperature stays below 50 degrees. Parades are Friday-Monday at 11am from the Wings of the World building to the Children’s Zoo and then again at 2:30pm from Children’s Zoo back to the Wings of the World building. Should a parade be cancelled (and Tuesday-Thursday), a member of our animal care team will be on hand inside the lobby of Wings of the World to conduct a chat at the scheduled parade times. What attractions are open during Penguin Days? The BB&T Express Train and Conservation Carousel are closed for their annual winter maintenance during Penguin Days and re-open March 9, 2019. The 4-D Special FX Theater is open during Penguin Days on Saturdays and Sundays from 11am-2pm (weather and crowd permitting). How long is my ticket valid? Tickets are valid through Penguin Days only and may not be extended, exchanged or refunded. I don’t have a printer. Do I have to print my admission ticket? Even if you do have a printer, we prefer scanning your ticket from your smart phone as it helps our mission to Go Green! I lost my tickets. What should I do? Please email our Visitor Experience Team at [email protected] We’ll need any information you can provide about your order. Can I apply the cost of my tickets to the purchase of a membership? Of course! You can apply the value of your tickets towards the purchase of a membership on the day of your visit only. How do I reach Customer Service? Please email us at [email protected] Do other discounts apply to Penguin Days? As Penguin Days is already discounted admission, no other discounts may be applied. Choose Your Adventure Adult tickets are for ages 13-61 and child/senior tickets are for ages 2-12 or 62+. PENGUIN PASS BEST VALUE! Includes: Penguin Days Admission, a 15-minute 4-D Experience (in our warm 4-D Theater) and $5 of Zoo Bucks to spend anywhere in the Zoo! GENERAL ADMISSION Includes: Admission to the Zoo during Penguin Days. ZOO ANY DAY TICKET Not available yet. Coming later this winter! Buy Tickets Here PNC Festival of Lights ended January 1, 2019. Thanks for an incredible event! Parking is $10.00 and is purchased at the Zoo.