Reserve Your Spot Reservations Required for ALL Visitors For the best value, become a Zoo member! A membership pays for itself in just 3 visits or less, and all levels are ON SALE NOW! Everyone visiting the Zoo, including members, needs to make a reservation. The availability per timeslot will differ between member reservations and admission tickets. All sales final. There is currently no re-entry. Members: to cancel a reservation please email [email protected] Member Reservations Member Guest Half-Price Tickets General Admission Tickets Reservations for Those with Tickets Corporate/Affiliate Discounts Tickets for Groups of 15 or more We have limited walk-up reservations available per half-hour time slot for in-person discounts (Reciprocal Zoo Members, SNAP/EBT, military, etc.). Reservations must be made at a ticketing window to receive your discount. Walk-up reservations are first-come/first-served and not guaranteed. Reopening FAQs Are advance reservations required? YES! All members & guests are required to make a reservation in advance to visit the Zoo. A confirmation email will be sent indicating the reservation date/time which should be ready to display upon entry. Please email [email protected] for reservation questions. Can I make a reservation in person? No. Reservations and ticket sales may not be made in person. Please note: Purchasing a Membership does not guarantee reservation availability. The availability per timeslot will differ between member reservations and admission tickets. Members: to cancel a reservation please email [email protected] Are masks required? Employees are required to wear masks. Masks are required in all buildings and high congestion areas per City ordinance effective July 9, 2020. This includes all indoor buildings, train lines, food and retail lines and some outdoor areas where it’s difficult to maintain the six-foot social distance like Gorilla World, Hippo Cove and Africa. Masks are also required to feed a giraffe (no exceptions) and to walk through Roo Valley. Let’s stay safe and healthy. Masks On! Masks must follow these CDC specifications: fits snugly but comfortably against the side of the face completely covers the nose and mouth is secured with ties or ear loops includes multiple layers of fabric allows for breathing without restriction can be laundered and machine dried without damage or change to shape What do I need to bring? All Visitors: Reservation confirmation that displays the date and time of your visit. This will be shown to the turnstile attendant. Members: Digital Membership or physical cards should be ready for self-scanning at the turnstile entrance inside the Zoo. Ticket Holders: eTickets, printed tickets or physical tickets should be in hand and ready for self-scanning at the turnstile entrance inside the Zoo. When should I arrive? Please arrive within the 30-minute window that’s on your reservation confirmation. If you’re early, please wait in your car until your scheduled entry time. Arriving after the 30-minute window will result in having to be rescheduled into an open time slot. If there is no availability, your visit may have to be rescheduled for another day. What reservation times are available? Reservations will be limited and spaced 30-minutes apart to allow visitors to maintain social distance. The first group will be scheduled at 10am (9am Early Entry for Members) and the last at 3:30pm, seven days a week. The Zoo will close at 5pm. Final entry of the day will be at 3:30pm to allow for ample visit time. What Zoo entrance do I use to enter? Vine St. and Erkenbrecher entrances are both open. Is the Zoo offering any Coupons or Discounts? Yes, please visit the Ticketing Windows upon arrival.