Reserve Your Spot Reservations Required for ALL Visitors Everyone visiting the Zoo, including members, needs to make a reservation. Limited member reservations still available for the PNC Festival of Lights Bonus Nights. Please check back as spots may become available, due to cancellations. The availability per timeslot will differ between member reservations and admission tickets. Purchasing a membership does not guarantee reservation availability. Members do not need reservations from 2p – 4pm, January 18 – Feb 28. All sales final. There is currently no re-entry. Members: to cancel a reservation please click here. Member Reservations General Admission Tickets Reservations for Those with Tickets Corporate/Affiliate Discounts Tickets for Groups of 15 or more We have limited walk-up reservations available per half-hour time slot for in-person discounts (Reciprocal Zoo Members, SNAP/EBT, military, Member half-price tickets for the Festival of Lights Bonus Nights, etc.). Reservations must be made at a ticketing window to receive your discount. Walk-up reservations are first-come/first-served and not guaranteed. ZOO HOURS January 4, 5, 6, 7, 11, 12, 13, 14 – 10am – 5pm January 8, 9, 10, 15, 16 and 17 – 1pm – 9pm (PNC Festival of Lights BONUS NIGHTS!) January 18 – March 12 – 10am – 5pm – Penguin Days Zoo Members do not need reservations from 2p – 4pm, January 18 – Feb 28. FAQs Are advance reservations required? YES! All members & guests are required to make a reservation in advance to visit the Zoo. A confirmation email will be sent indicating the reservation date/time which should be ready to display upon entry. Members do not need reservations from 2p – 4pm, January 18 – Feb 28. Please email [email protected] for reservation questions. Can I make a reservation in person? No. Reservations and ticket sales may not be made in person. Please note: Purchasing a Membership does not guarantee reservation availability. The availability per timeslot will differ between member reservations and admission tickets. Members: to cancel a reservation please email [email protected] Are masks required? Yes. Masks are required in all areas of the Zoo for guests ages 6 and up.* Masks must follow these CDC specifications: fits snugly but comfortably against the side of the face completely covers the nose and mouth is secured with ties or ear loops includes multiple layers of fabric allows for breathing without restriction can be laundered and machine dried without damage or change to shape *Not required for people with medical exemptions. What do I need to bring? All Visitors: Reservation confirmation that displays the date and time of your visit. This will be shown to the turnstile attendant. Members: Digital Membership or physical cards should be ready for self-scanning at the turnstile entrance inside the Zoo. Ticket Holders: eTickets, printed tickets or physical tickets should be in hand and ready for self-scanning at the turnstile entrance inside the Zoo. When should I arrive? Please arrive within the 30-minute window that’s on your reservation confirmation. If you’re early, please wait in your car until your scheduled entry time. Arriving after the 30-minute window will result in having to be rescheduled into an open time slot. If there is no availability, your visit may have to be rescheduled for another day. What reservation times are available? Reservations will be limited and spaced 30-minutes apart to allow visitors to maintain social distance. The first group will be scheduled at 1pm. The Zoo will close at 9pm. What Zoo entrance do I use to enter? Vine St. and Erkenbrecher entrances are both open. Is the Zoo offering any Coupons or Discounts? Yes, please visit the Ticketing Windows upon arrival.