The Cincinnati Zoo & Botanical Garden’s  Zoo Access for All program is designed to encourage families and individuals of all backgrounds to visit our world class organization to build lifelong and multi-generational memories.

We are committed to inspiring every visitor with wildlife every day, and we believe everyone should have the opportunity to experience and cultivate a positive connection to wildlife and wild places.  We seek to include all members of our community regardless of economic status or other limiting factors.

As the #1 family attraction in Cincinnati, we are excited to expand upon our already offered Living Classroom Education Access Fund to provide similar experiences to families and individuals and we are dedicated to making the Zoo more accessible to low-income, at-risk and/or underserved children and families.

Official sponsor of Diversity and Inclusion:


SNAP

  • Show your food assistance card – SNAP (Supplemental Nutrition Assistance Program) – to receive discounted tickets or a Membership through the Zoo Access for All program.

  • General Admission Ticket Prices
  • Adults (13-61) – $6
  • Child/Senior (2-12 or 62+) – $3
  • Parking – $1

  • Membership Pricing
  • Family Standard Membership – $35
    • This is the only membership offered through this program
    • Discount cannot be applied to previously purchased memberships
    • Membership can be purchased at Zoo’s Member Services office (not available by phone or online)
    • SNAP cards from any state accepted
    • E-mail [email protected] if you have additional questions
  • You must have a valid SNAP card and photo ID to purchase tickets or apply for a membership.
  • Number of tickets you can purchase with SNAP card – 8

Click here to see the full Service Animal PDF

Service Animals

The Cincinnati Zoo & Botanical Garden is committed to welcoming all visitors, and complies with the ADA Title III regulations regarding service animals. Therapy or emotional support animals are not permitted in the Zoo. If your animal does not meet the ADA requirements for entry, we will gladly provide information on local kennels where your dog can stay during your Zoo visit.

Upon entry, service animal users will be greeted by a Visitor Experience Supervisor to be checked in with the two legal ADA questions regarding service animals. Members are encouraged to get a notation on their membership card to expedite entry during future visits.

Expand for more details

Drinking water is available for service animals at all open concessionary stands free of charge. Service animal relief areas can be found in the grass in the Vine Street Parking Lot or at the Safari Camp Picnic Shelters as indicated on the Service Animal Map. Service animals are welcome in all restaurants, restrooms, and on all rides and attractions.

While your service animal has been socialized for most public settings, touring a zoo – especially for the first time – can be an unusual experience. Some areas of the Zoo have been observed to be dangerous or stressful to either Zoo animals or service animals. The Zoo has worked with local service dog training organization, Circle Tail, Inc., to identify sensitive and restricted areas of the Zoo with training and in training service dogs.

Areas designated as ‘Restricted’ are indicated on the Service Animal Map and listed below. Because we are subject to strict regulations regarding the protection and wellbeing of our Zoo animals, service animals are restricted from the following areas. To access these areas without a service animal, please contact a Visitor Experience Supervisor at (513) 475-6198:

  • Goat Yard, Galapagos Tortoise Yard, Free-Flight Aviary, Butterfly Aviary, and Behind-the-Scenes Tours: direct contact between service animals and Zoo animals poses risk for zoonotic disease transmission.
  • Wings of Wonder Bird Experience (Memorial Day-Labor Day): free-flight birds have become distracted from their behaviors in the presence of service animals, which can lead to safety concerns for Zoo animals and keepers.
  • Wolf Woods: wolves have displayed stress behaviors in the presence of service animals.
  • Jungle Trails: primates have displayed stress behaviors in the presence of service animals.
  • Gorilla World: primates have displayed stress behaviors in the presence of service animals.
  • Cheetah Encounter: cheetahs, domestic cats and domestic dogs have become distracted from their behaviors in the presence of service animals, which can lead to safety concerns for Zoo animals and keepers.

Areas designated as ‘Sensitive’ are indicated on the Service Animal Map and listed below. In these areas, we ask service animal owners to be observant of their animal’s behavior and the behaviors of Zoo animals, and adjust their viewing accordingly for the wellbeing of all animals:

  • Night Hunters
  • Cat Canyon
  • African Lions
  • Wings of the World
  • Meerkats
  • Blakely’s Barnyard Bonanza

The Zoo reserves the right to designate areas as restricted or sensitive without prior notice if a service animal’s presence is demonstrated (through prior or current situations) to cause a Zoo animal undue stress or anxiety, or as a result of new births, breeding behavior, or new animals in habitats.

For the health and safety of our visitors, staff, Zoo animals, and visiting service animals:

  • Service animals must be harnessed, leashed, or tethered or controlled by voice commands.
  • Service animals are expected to stay off rock barriers, keep all paws on the ground at Zoo habitats, and not bark at Zoo animals.
  • Service animals should be kept at least 10-feet away from Zoo animals presented with interpreters or walking outside of habitat space. Direct contact between Zoo animals and service animals is prohibited.
  • Care and supervision of service animals is solely the responsibility of the owner.

Per the ADA, service animals may be excluded if their presence alters the nature of the Zoo’s services or if the animal is out of the owner’s control. If a service animal is excluded, the owner will be able to visit without the service animal.

For more information or assistance, please call or stop in to see a Visitor Experience Supervisor.


Caregiver Information

If a caregiver is required to assist a visitor during their Zoo visit, one caregiver can receive a FREE admission ticket. The visitor requiring a caregiver, and any additional caregivers, will need to purchase an admission ticket to enter the Zoo.


Translation Services

The Cincinnati Zoo website can be viewed in Spanish or English. Click the drop-down menu in the top right corner to select your language.