How do I get the most out of my visit during the winter months?

Some of our animals do not like the cold, so therefore are not outdoors/on exhibit during most of the winter. Due to this fact, Admission is half-price during Penguin Days, running through January and February. Buy tickets here!

All of our animal houses should be open on a daily basis, with lots of animals to see! Check with the ticketing agent in Membership Services/Guest Relations for a full list of animals off exhibit during your visit.

Basecamp Cafe, located near Africa, and the Vine Street Village Gift Shop are open daily from 10am-5pm.

Make sure to see our penguins march at 11am and 2:30pm daily!

Will the train be running in the winter?

To ensure consistent operation during the Spring, Summer, and Fall- our rides are closed during January and February for their annual winter maintenance. All Rides will re-open in mid-March.

When are the best times to visit the Zoo?

The busiest days at the Zoo are generally Saturdays and Sundays. Penguin Parades take place at 11am and 2:30pm- so plan to arrive at least a half-hour early to make sure you catch the action!

Members and Zoo Adventure Ticket holders can enjoy Early Entry at 9am resuming in the spring!

 

Do you charge for parking?

The current parking fee is $9.00 is paid as you enter via the check-in location inside Membership Services/Guest Relations. Both cash and credit cards are accepted to pay for parking.

What Hotels are Near the Zoo?

Visit our “where to stay” page for more information on hotels and lodging.

Can I bring food and beverages?

Visitors are welcome to bring food and beverages to the Zoo with them. Alcohol is prohibited.

What is the smoking policy at the Zoo?

Smoking, including e-cigarettes, is not permitted on Zoo grounds.

I am a member of another Zoo, can I use my membership to enter the Cincinnati Zoo for free or at a discount?

If your current membership is held with a Zoo that participates in the reciprocal program with the Cincinnati Zoo, you are entitled to a discount on admission. You can check our list of participating reciprocal institutions here.

Please note: this discount may only be applied at the Cincinnati Zoo ticketing windows.

How do I find information on shows and encounters?

Special Winter Animal Encounters are on Saturdays and Sundays- click here for a list of encounters! 

Does the Zoo have a Lost and Found?

Yes. For all Lost and Found inquiries, please visit Membership Services/Guest Relations or call us at 513-559-7713.

Are service animals allowed in the Zoo?

We welcome guests that bring their trained service dog or miniature horse to the Zoo. Guests should alert a Visitor Experience staff member at the Zoo’s Main Entrance upon arrival. Service animals entering the Zoo must be in their official roles (guide dogs for the blind, service dogs for people with disabilities), remain on a leash or a harness at all times and may not be left unattended. Guests are required to clean-up all defecation from their service animals while at the Zoo.

Pets, under any circumstances, will not be admitted to the Zoo.

While your service dog has been socialized for most public settings, touring a zoo – especially for the first time – can be an unusual experience. Please watch for any indications that the Zoo animals are upset. These behaviors may include excessive flying, running or vocalizing. Should you see any of these behaviors, please step away from the distressed animal. The Zoo has the right to remove the service animal from the area if it is endangering itself or others.

Do you offer a military discount?

We offer a military discount for all military personnel and their families. This discount is for $3 off adults and $2 off children. Military ID is required to receive discount and may only be obtained at the Cincinnati Zoo ticketing windows. A full list of our discounts can be viewed here. All visitors receive half-price admission during January & February, which is a better discount. No coupon required.

I was given a code from my company to obtain tickets. Where do I purchase these?

Corporate Discount Tickets can be purchased here. Please create a new account to proceed. Corporate discounts are not accepted at the Cincinnati Zoo ticketing windows and may only be purchased online.

I have a question about wildlife outside of the Zoo. Who can I contact?

In an effort to make sure our keepers have enough time with their animals, we unfortunately cannot accept calls regarding questions about animals outside of the Zoo. The Ohio Department of Natural Resources (1-800-WILDLIFE) is a great resource!

Stroller and Wheelchair Rentalsmembership

The Zoo has both strollers and wheelchairs for rent inside Membership Services/Guest Relations. We have a limited inventory and provide these items on a first come, first served basis. No advance registrations available for strollers or manual wheelchairs, however there are a limited number of ECV’s (Electric Convenience Vehicle) that can be reserved each day – reserve an ECV (reservation must be made day before visit). We recommend arriving early to secure strollers and manual wheelchairs. For all rentals a photo ID must be left with Zoo Staff at the rental location.

Rental Fees
Single StrollerDouble Stroller
wheel 4wheel 3
$10 / $9 for members$14 / $13 for members
Standard WheelchairECV (reserve an ECV)
wheel 2ecv1
$10$30

Check out a map of the Zoo before your visit!

Click image to enlarge.

Click image to enlarge.

 

Enhance Your Visit!

Download our FREE smartphone app to use our GPS-enabled interactive map and other handy features.  Click here to view/print larger version of map.