Visit our Welcome Center in Historic Vine Street Village for updates and to help plan your visit!

When are the best times to visit the Zoo?

During PNC Festival of Lights, the busiest evenings to visit the Zoo are Fridays and Saturdays. Weekdays usually have smaller crowds and less lines/traffic to enter the Zoo.

We are expecting large crowds the week of Christmas and New Years Eve- please plan to arrive early (4-5pm) or later (7:30pm or later) to avoid traffic.

Should the weather be unseasonably warm- large crowds are expected any evening of the week.

Is PNC Festival of Lights a separate fee? Is my membership valid for the lights too?

PNC Festival of Lights is included with Zoo Admission. Visit early or late, your admission is good all day! Memberships are valid all day as well.

What animals can I expect to see when it is cold?

All of our indoor animal buildings are open during the day and for Festival of Lights. Some animals do not like the cold and will therefore not be on exhibit when the temperatures take a dip. Visit our Welcome Center on your way in for a full update on what you can expect to see!

The following paths/exhibits will be closed in the evenings during PNC Festival of Lights:

Wildlife Canyon, Flamingo Cove, Gorilla World, Jungle Trails Path (Building at Exit is OPEN), White Lions, Wolf Woods, Cat Canyon, Painted Dog path in Africa.

Other areas may close if icy conditions exist.

Where can I get a Zoo Gift Card?

Zoo Gift Cards are available for purchase in the Membership/Guest Relations Office located in Historic Vine Street Village.

Click here for gift memberships and here for gift tickets.

What Hotels are Near the Zoo?

Visit our “where to stay” page for more information on hotels and lodging.

Can I bring food and beverages?

Visitors are welcome to bring food and beverages to the Zoo with them. Alcohol is prohibited.

What is the smoking policy at the Zoo?

Smoking, including e-cigarettes, is not permitted on Zoo grounds.

I am a member of another Zoo, can I use my membership to enter the Cincinnati Zoo for free or at a discount?

If your current membership is held with a Zoo that participates in the reciprocal program with the Cincinnati Zoo, you are entitled to a discount on admission. You can check our list of participating reciprocal institutions here.

Please note: this discount may only be applied at the Cincinnati Zoo ticketing windows.

How do I find information on shows and encounters?

Does the Zoo have a Lost and Found?

Yes. For all Lost and Found inquiries, please visit Membership Services/Guest Relations or call us at 513-559-7713.

Are service animals allowed in the Zoo?

We welcome guests that bring their trained service dog or miniature horse to the Zoo. Guests should alert a Visitor Experience staff member at the Zoo’s Main Entrance upon arrival. Service animals entering the Zoo must be in their official roles (guide dogs for the blind, service dogs for people with disabilities), remain on a leash or a harness at all times and may not be left unattended. Guests are required to clean-up all defecation from their service animals while at the Zoo.

Pets, under any circumstances, will not be admitted to the Zoo.

While your service dog has been socialized for most public settings, touring a zoo – especially for the first time – can be an unusual experience. Please watch for any indications that the Zoo animals are upset. These behaviors may include excessive flying, running or vocalizing. Should you see any of these behaviors, please step away from the distressed animal. The Zoo has the right to remove the service animal from the area if it is endangering itself or others.

Do you charge for parking?

The current parking fee is $9.00 and can be paid at the Ticketing window or as you exit. Both cash and credit cards are accepted to pay for parking.

Do you offer a military discount?

We offer a military discount for all military personnel and their families. This discount is for $3 off adults and $2 off children. Military ID is required to receive discount and may only be obtained at the Cincinnati Zoo ticketing windows. A full list of our discounts can be viewed here.

I was given a code from my company to obtain tickets. Where do I purchase these?

Corporate Discount Tickets can be purchased here. Please create a new account to proceed. Corporate discounts are not accepted at the Cincinnati Zoo ticketing windows and may only be purchased online.

I have a question about wildlife outside of the Zoo. Who can I contact?

In an effort to make sure our keepers have enough time with their animals, we unfortunately cannot accept calls regarding questions about animals outside of the Zoo. The Ohio Department of Natural Resources (1-800-WILDLIFE) is a great resource!

Stroller and Wheelchair Rentals

wheel 1The Zoo has both strollers and wheelchairs for rent at our Welcome Center. We have a limited inventory and provide these items on a first come, first served basis. No advance registrations available for strollers or manual wheelchairs, however there are a limited number of ECV’s (Electric Convenience Vehicle) that can be reserved each day – reserve an ECV (reservation must be made day before visit). We recommend arriving early to secure strollers and manual wheelchairs. For all rentals a photo ID must be left with Zoo Staff at the rental location.

Rental Fees

Single StrollerDouble Stroller
wheel 4wheel 3
$10 / $9 for members$14 / $13 for members
Standard WheelchairECV (reserve an ECV)
wheel 2ecv1