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FAQs and Policies

Answers to most of your questions can be found below.  If you don’t find what you’re looking for, call or email: 513-559-7730 or [email protected]


Cancellation policy

The Zoo reserves the right to cancel a program. Every effort will be made to contact registrants if this occurs. The Cincinnati Zoo & Botanical Garden’s Education Department will offer refunds for all eligible programs cancelled by the participant up to two weeks before the date of the Programs. No refunds or credits will be given for eligible programs cancelled by the participants within two weeks of the program date.

Programs not eligible for refund: deposits made on Group After Hours programs, regardless of cancellation notice.

To cancel or reschedule, please email [email protected].

Zoo Troop FAQ

Zoo Camps FAQ

Programs FAQ

Virtual Programs FAQ

Wings of Wonder Outreach FAQs

Terms and Conditions

These Terms and Conditions are available as a printable pdf.